訂購與帳號 Order & Account

Q：下單後可以修改訂單嗎？

訂單成立後若需修改，請盡速於客服時間內與我們聯繫。若商品已出貨，將無法修改。
If you need to modify your order, please contact us as soon as possible. Once the package is shipped, changes cannot be made.

Q：需要註冊會員才能購買嗎？

不需要，但註冊會員可查看訂單紀錄並獲得優惠資訊。
No, account registration is optional. Members enjoy access to order history and exclusive benefits.

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商品相關 Product Information

Q：咖啡豆的保存期限多久？

烘焙後六個月內為最佳賞味期限，實際風味依保存方式而不同。
Coffee beans are best consumed within 6 months after roasting. Actual flavor quality varies based on storage.

Q：商品顏色或包裝與圖片不同可以退貨嗎？

網頁圖片為示意，顏色、包裝等細節可能有些微差異，不列入退貨原因。
Product images are for reference. Minor variations in color or packaging are not valid reasons for returns.

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付款與退款 Payment & Refund

Q：提供哪些付款方式？

台灣提供信用卡及貨到付款；海外訂單僅接受信用卡付款。
Taiwan orders support credit card and cash-on-delivery; international orders accept credit card only.

Q：退款多久會完成？

信用卡退款約 5–7 工作天；國際退款時間依各銀行作業而異。
Credit card refunds take about 5–7 business days; international refund times depend on your bank.

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配送 Delivery & Shipping

Q：多久可以收到商品？

台灣本島 1–2 天，離島 3–7 天。海外依國家約 5–20 天不等。
Taiwan: 1–2 days; Offshore islands: 3–7 days. International: approx. 5–20 days depending on destination.

Q：海外運費怎麼算？

依重量與目的地計算，下單後系統會自動顯示運費。
International shipping cost is calculated by weight and destination and will be shown at checkout.

Q：是否需要支付關稅？

若目的地國家收取關稅或進口費用，需由收件人支付。
Any customs duties or import taxes imposed by the destination country must be paid by the recipient.

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退換貨 Returns & Exchanges

Q：商品有瑕疵怎麼辦？

請於 7 日內聯繫客服並附上照片，我們會協助處理。
Contact customer service within 7 days with photos. We will assist with replacement or return.

Q：咖啡豆可以退嗎？

食品類商品（如咖啡豆）除非瑕疵，無法退貨。
Food products (such as coffee beans) cannot be returned unless defective.

Q：海外訂單可以退貨嗎？

可退貨，但需先與客服聯繫。跨國退貨的運費由買方負擔。
International returns are accepted with prior approval. Return shipping costs are borne by the customer.

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海外購買 International Orders

Q：海外訂單有免運嗎？

海外訂單不適用免運活動。
Free shipping promotions do not apply to international orders.

Q：配送被退回怎麼辦？

若因拒收、清關失敗、地址不完整等原因退回，退款將扣除雙程運費及相關費用。
If the package is returned due to refusal, customs failure, or incorrect address, the refund will deduct round-trip shipping and related fees.

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購物安全 Security & Fraud Prevention

Q：你們會要求電話轉帳或更改付款方式嗎？

不會。若接到可疑電話請立即聯繫客服。
No. If you receive suspicious calls about payment changes, please contact us immediately.

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聯絡我們 Contact Us

Q：如何與客服聯繫？

Email：g19coffee@gmail.com
Tel：886-2-8792-7668